UMNICO: WhatsApp, Telegram, WhatsApp Business API, and Social Media

Umnico is an application designed to integrate WhatsApp Web, WhatsApp Business API, Telegram, Instagram, Facebook, VKontakte, Avito, and other messengers and social media into Bitrix24 with no software developers, and it can be set up within minutes.

To start using it, sign up with Umnico. The service is available for a free trial period. If you have any questions, our support team will assist you and help with the setup.

All communication in messengers and social media within your CRM

Merge all customer communication channels into Open Lines and the messenger widget in Bitrix24. You will never miss a message or comment from a client again, and all communication records will be stored in the CRM.

By installing theUmnico application for Bitrix24, you get the widest range of supported messengers and social media for Bitrix24, including:

• Telegram (Personal and Bot)
  
• WhatsApp (Standard and the Official WhatsApp Business API)
  
• Instagram (Direct + Comments)*
  
• VKontakte (Messages + Comments)
  
• Facebook (Messenger, Comments, and Leads)*
  
• Viber
  
• Odnoklassniki
  
• Avito
  
• Auto.ru
  
• And much more
  

Saving all communication records within Bitrix24 allows you to quickly find the information you need in chats and helps to better evaluate the performance of your support and sales teams. Umnico enables you to connect any number of messenger and social media accounts through certified, high-quality mechanisms that prevent account blockages.

“Adiós” to lost clients and missed calls

If your sales or support team couldn't reach a client by phone, they can reach out to customers first on Telegram, WhatsApp from any deal card, using any number or username in the messenger. The message delivery status feature helps you understand if the client has read it.

Collaboration with communities in group chats

Create thematic groups or communities on WhatsApp and Telegram. Attract participants to build a customer base. Interact with your audience through group chats directly in Bitrix24 using the user-friendly Umnico interface. Don’t miss out on potential clients by responding promptly to their questions in the group chat or private messages.

Saving on bulk messaging across the client base

Using WhatsApp Business API from Bitrix24, you can efficiently conduct personalized message blasting to client numbers in the database without the high risk of account suspension. Unlike costly SMS, messaging through the messenger is inexpensive. Read rates for WhatsApp messages are over 95%. You can add any files to messages: documents, images, audio, video, and quick response buttons.

Database security and inquiries distribution

A dishonest manager will no longer take away the customer's communication history. With Umnico, all chat records will be stored in one place — in the CRM, not in the personal WhatsApp or Telegram account of an employee.

You no longer need to share passwords for corporate messengers and social media with hired specialists. Simply connect your accounts to Umnico and distribute access among the necessary employees. If an employee leaves, just restrict their access in Umnico. Flexible access settings to communication channels also help evenly distribute inquiries from messengers among the team.

New inquiries can be automatically assigned to employees according to the desired scenario. Each messenger or social media account can have a dedicated specialist who doesn't have access to other correspondences. If the responsible employee is on vacation, ill, or leaves the company, requests from their clients can be automatically redirected to other specialists.

Staying connected with clients even after hours

AI-powered chatbots (GPT-3.5 / GPT-4) can fully automate client communication, respond to common questions, and even guide customers to make payments without the involvement of live specialists.

Automatic message sets can inform the client about working hours and message processing times. The client will understand that their request is being handled and won't run off to competitors.

Forwarding messages between messengers

The client isn't responding to messages on WhatsApp? Continue the conversation in another messenger. By CRM integration with messengers you can forward messages from WhatsApp to Telegram, Instagram, Facebook, or other chat apps. Share conversations with colleagues by sending messages with complex inquiries to group chats.

Responding to comments with post previews from CRM

Full previews of posts to comments in Open Lines and cross-channel replies help you respond to public messages from clients privately. For example, you can respond to a client's reaction to your Instagram Story with a message in Instagram Direct.

Working with clients from anywhere

Whether you receive a message from a client at your computer, in traffic, or in the mountains, with the Umnico mobile app, your team can correspond, exchange photos, and documents in the familiar messenger interface. The history of all chats will also be stored within the CRM and will be available for further work from the computer.

Other benefits of Umnico:

• Unlimited messaging and file exchanges
  
• Full support for Robots and Business Processes functionality
  
• Loading previous correspondence history from messengers and social networks
  
• Support for all file types and multimedia
  
• Multifunctional widget with duplication of all dialogues, supporting all messenger functionalities and having its own search
  
• Responding to messages in the mobile app of the CRM system
  

Pricing

The Umnico extension for Bitrix24 is provided free of charge, but you need to be a user of theUmnico service to use it. You can test the application and all its features for free during the trial period. More detailed information on the tariffs can be found on our website.