Calltrix

You are using CRM Bitrix24.
You are using PBX or think about it.

Calltrix is a way to connect CRM and PBX.
Bitrix24 and FreePBX (free IP-PBX based on Asterisk)

What are you getting:

1. The call routed where you need to:

• An incoming call from the
      client routed directly to the responsible user, who is
      assigned in the client’s card in CRM.
  
• If the specified user cannot
      answer the call for any reason (busy, not answering, not available), then
      the call, following your settings, can go to the ring group, in queue, to
      the mobile phone, etc.
  

2. You'll see all the clients information even before the conversation begins:

• At the beginning of the
      conversation, the user sees a pop-up card before picking up the phone. All
      customer information: calls, emails, messages, notes ...
  
• The name and number of the
      caller is displayed on the phone. Regular phone set or softhpone.
  

3. Not one call will be lost:

• If the incoming call is not
      answered, a Task will be created for the responsible user. Thus, the call
      will not be lost. The task has a deadline (for example, 3 hours) and an
      observer.
  
• For new clients, a Lead will be
      created and a responsible person will be assigned (a specific user or
      person who answered the call)
  

4. Call recording

• All calls are recorded in CRM,
      even if your computer is turned off.
  
• All conversations are recorded
      with the ability to listen to them later.
  

5. Call as you like

• You can call the client by
      clicking on the phone number in the client card in CRM
  
• You can call the client simply
      by dialing a number on the phone, in any format. A smart program will find
      a client in CRM.
  
• In both cases, all information
      will be recorded in CRM.
  

Benefits:

1. It works fast !!

  The main difference between Calltrix and other similar solutions -Calltrix works fast. Why?

• To process each call, PBX need
      to make several requests to CRM. This may take 1-5 seconds.
  
• Calltrix duplicates some
      clients data from CRM to database of your PBX. The data is updated every
      time in the background and is kept up to date
  
• When you receive a call, you do
      not lose a few seconds while the PBX is “negotiating” with CRM, and the
      client is listening to the beep. Instant data access!
  

2. Works even with unstable internet

• Due to the fact that many of
      the necessary data from CRM is already stored directly in your PBX (see
      above), the client’s call will be correctly routed even if the lost
      connection to CRM
  
• In case If the data is not
      found locally, and the Internet is absent, the call will not be lost, but
      will routed according to the rules you configured.
  
• You still have both outgoing
      and incoming communication, even without the Internet.
  

3. Easy installation and setup

• Installing and configuring is
      simple, it does not require special knowledge and programming skills.
  
• Install the application for
      Bitrix24.
  
• Install the application for the
      PBX via the FreePBX graphical interface and make several settings
      according to the instructions.
  

4. And more

• Сallback from website
  
• Unlimited users
  

Price:

Try Calltrix 24 days for free
Then, the price is about 25 euro per month

see detailed description on the website calltrix24.com